Safe Return Facts

MedicAlert + Safe Return is a 24-hour nationwide service to help people with Alzheimer’s or dementia who get lost or have a medical emergency. It is available anytime, anywhere.

What Happens If Someone Gets Lost?

• If a person with Alzheimer’s or dementia wanders and gets lost, their caregiver can call the 24-hour emergency response line at 1-800-625-3780 for help.
• A community support network will be activated. This includes local Alzheimer’s Association chapters and law enforcement working together to find the person and reunite them with their caregiver or family.

How Does the ID Jewelry Work?

• People enrolled in MedicAlert + Safe Return wear special ID jewelry with a toll-free number on it.
• If someone finds the person with dementia, they can call the number on the ID to report it.
• MedicAlert will contact the family or caregiver and ensure the person is safely returned home.
• Emergency responders can also use this ID to access important medical information when needed.

Want to Learn More?

For more information or to join MedicAlert + Safe Return, click here.